Shipping policy

DELIVERY INFORMATION
We take pride in making our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe transit and will be handled by professionals.

Once your order is received into our warehouse, we will process your order within 3-5 working days.

All orders are delivered during the following time slots from Monday to Saturday: 10am - 8pm.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the Product Information on our website.


TYPES OF DELIVERY
1. Free/Standard Delivery (3-5 Days)
Standard Delivery is $20.00 per location
Free Delivery (Minimum $300.00 Spent) per location

On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner) - upon which our will contact you to schedule another delivery date.

Please note there will be a rescheduling fee of $40.00 for no-show/missed deliveries. Alternatively you can schedule self pick up at our warehouse: 1 Upper Aljunied Link #05-06 Joo Seng Warehouse (S)367901. Walk-ins will not be entertained.

For bulk purchase deliveries, the OOF team will contact you via email or call to schedule your delivery in advance.


2. Urgent Delivery (Within 24 hours of the order)
Urgent Delivery is $58.00 per location

On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner) - upon which our will contact you to schedule another delivery date.

Please note there will be a rescheduling fee of $40.00 for no-show/missed deliveries. Alternatively you can schedule self pick up at our warehouse: 1 Upper Aljunied Link, #05-06 Joo Seng Warehouse, (S)367901. Walk-ins will not be entertained.

For bulk purchase deliveries, the OOF team will contact you via email or call to schedule your delivery in advance.

ADD-ON SERVICES & CHARGES

Carry-up Service

Carry-up Service is required for delivery to any location above ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.

Common scenarios include:

Stairs within landed properties and HDB maisonette
Walk-up apartments with no direct lift access
Lift doorways that are too narrow for the furniture items to fit through
Carry-up service is charged at $10 per item, per every non-lift accessible level. Please note that this service is limited to carrying up a maximum of 3 storeys / flights of stairs.

Note: Carry-up service is required only for furniture items and does not need to be added on for accessory items.


If you require carry-up service, please contact our customer service hotline via whatsapp or email or send a request via our Contact Us page. Kindly ensure we are notified and have acknowledged your request at least 3 business days before your delivery date (the 3 business days cannot include the day/date you inform us).

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.

If there are obstructions to direct lift access experienced during delivery, the Delivery Team will assess whether it is possible to perform carry-up service on the spot (and bill the charges later) or to reschedule delivery. This is dependent on the number of items to be delivered, manpower, hazard assessment as well as other operational considerations. If the Delivery Team determines that delivery has to be rescheduled, there will be a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.

OOF(Outernal Original Furniture) reserves the right to refuse or cancel carry-up service for any deliveries that exceeds 80 kg due to hazardous risk. In such a case, you have the option to self-carry the item. However, OOF will not be liable for damages incurred. Alternatively, you may choose to return this item and request for refund.


RECEIVING ITEMS
On delivery, customer or 3rd party (whom are appointed by the customer for sign-off) shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order. Upon signing acceptance of the delivery order, it will be treated that conditions of goods and surroundings are within acceptance level of the consumers. Any discrepancies reported will not be accepted and OOF(Outernal Original Furniture) reserves the right to reject any claims that are incurred after delivery of your items.

You will also need to email us at business@oof-store.com and provide a detailed description of fault and photos/videos showing the damages. We will aim to provide a response within 2 business days. Please note that insufficient information on issue/defects may incur delays with us in providing a resolution.

OOF(Outernal Original Furniture) reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by OOF at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule. OOF(Outernal Original Furniture) shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the replacement item and no such delay shall entitle the customer to treat this agreement as being repudiated by OOF(Outernal Original Furniture) or to any comparison. All full refund due to defects will be refunded as follows: Purchase Price - Delivery Fee = Refunded Amount (S$).

INCORRECT DELIVERY ADDRESS

All unsuccessful delivery orders will be returned to our distribution centre and restocked.

Please note there will be a rescheduling fee of $40.00 for no-show/missed deliveries. Alternatively you can schedule self pick up at our warehouse: 1 Upper Aljunied Link #05-06 Joo Seng Warehouse (S)367901. Walk-ins will not be entertained.

RESCHEDULING OF DELIVERY

Please note there will be a rescheduling fee of $40.00 for no-show/missed deliveries. Alternatively you can schedule self pick up at our warehouse: 1 Upper Aljunied Link #05-06 Joo Seng Warehouse (S)367901. Walk-ins will not be entertained.


NOT PRESENT TO RECEIVE DELIVERY

On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner) - upon which our will contact you to schedule another delivery date.

Please note there will be a rescheduling fee of $40.00 for no-show/missed deliveries. Alternatively you can schedule self pick up at our warehouse: 1 Upper Aljunied Link #05-06 Joo Seng Warehouse (S)367901. Walk-ins will not be entertained.


DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT
Some addresses have delivery restrictions. This is especially for condominiums, private apartments and offices located in the central business district (CBD). Please check with your building management if there are any delivery restrictions before confirming your delivery details with us, so that we can make the appropriate arrangements in advance.

Some common delivery restrictions include:

Vehicular height limits
Parking restrictions
Cut-off time for deliveries
Forms, deposits or lift padding required (note: our delivery team will not be able to assist with putting up lift padding)
You are required to place any deposit to the building management for moving goods into their premises if necessary.

Please note there will be a rescheduling fee of $40.00 for no-show/missed deliveries. Alternatively you can schedule self pick up at our warehouse: 1 Upper Aljunied Link #05-06 Joo Seng Warehouse (S)367901. Walk-ins will not be entertained.

DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS
a) In the event of delay in shipment due to unforeseen situations, OOF(Outernal Original Furniture) reserves the right to reschedule the delivery, subjected to the availability of delivery slots.

b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

c) OOF(Outernal Original Furniture) shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by OOF(Outernal Original Furniture) or to any comparison.

d) If you wish to change the date of delivery, please inform us at least 3 working days in advance.

 

Assembly Fee
(Fully assembled items) $28 per product, free after the eighth product.
Stabilyne chairs are counted in pairs, $28 per pair.
Assembly fee is non-refundable.